Royale Chulan Bukit Bintang - Kuala Lumpur

the location is good

my reservation was not found, i had to find on my own (no problem i am a reservation manager in an Turin Hotel). I really did not appreciate the "person called to solve my problem in reservation to say to me next time please do not reserve so close to the arrival" now I can answer"please next time be so kind to do at the best your job"

Good layout hotel, many cafe, restourans, shopping center around hotel Friendly, honesty hotel staff. We lose bag with camera's in a taxi, but hotel staff find our bag and send to us via DHL. Also very good Hard Rock Cafe Ruala Lumpur!

The location was very good so handy to the shops etc. The breakfast was very nice and all good value.

The pool closed at 6pm - way too early

This is second time I stay at Royale Bintang Kuala Lumpur. I feel comfortable when stay there. Anyway, the room that I stay this trip is smaller than 1st trip. I'm not sure whether I pay the same amount or not and I feel not so good.

The location is ideal for shoppers as it is in the middle of the shopping area and you can walk to the shops while at the same time it gives you privacy as it is at the end of the street where it is less busy. It is a homely place.

1) I have been to this hotel three times in the last three years. The rooms are now a bit run down needs some paint and new carpets. 2) The front desk (checkin desk) staff are not trained well. When I checked in they said that my American Express card was not working. It was really embarrassing as this has never happened to me before as I have a big limit on it. When I checked with Amex they said I had absolutely no problem and I had a huge limit and the problem was with the hotel machines. This is correct as I used this card all over Kuala lumpur without a problem. When I was checking out one lady at the desk told me that they Dont accept American Express cards. I had to pay in cash which was not what I had planned and I was inconvenienced. Later after I had paid, I was told by a gentleman that they do accept Amex but their machine is not working but they can do it manually. They need to sort out their front desk people and train them properly. 3) The concierge is not honest. We booked a blue taxi to the airport paying a high price but we were given a red taxi to go in. The driver said that the red taxi was cheaper but that they had charged us more. The driver of the blue taxi had to pay the extra Rmy 50 to the driver of the blue taxi. This is bad and we felt cheated. On my previous visit, my airport drop was in the night and thedriver of the taxi ordered by the concierge was smelling of alcohol. We were really scared until we reached safely at the airport. The people at the concierge desk need to be changed. 4) Every day the breakfast menu was the same. We stayed a week and so it was not nice. The selection is very limited too. Most times the buns were over. They took long to refill. They should have bigger dishes with more food. The tables were also insufficient. We had to wait in a long queue for a long time to get a table. They should put in more tables. 5) The room rates are very high and the facilities are not worth it.

Check-in must be at 2pm, not flexible for early check-in . Check-in for every customer take about 30 min, and cause a long queue at front desk on 6 Apr 2012.

Seems to be the center of KL at the night, all people comes out.

It is close to the Shoping centers and Bukit Paintaing.

The Room has bad smell .

no pipe (water hose)in the path room for cleaning

location nothing else

hotel staff not that friendly hotel due for facelift aircon in hotel room not cold

the location only

lot of things. the staffs were not friendly and cooperative, the comforts in the room were not there, the food was not standard.

Closed to shopping centre.Breakfast buffet very good.Pleasant and helpful staffs.will come again

International phone call too expensive.

The location is great, very central in the city. Close to several metro/ train stations and in the shopping area.

Not noisy,shopping area

If u want to use wifi in the room, need to go down to the lobby wait for a long que to request a login & password,so waste our time.when check in, also need to que a long que although we are under reservation, what for we make a reservation? Only yo make sure we got the room? I make a reservation for a king size bed, but after we check in, the room are a small queen bed,i cant turn around during the night I sleep in this bed. After I take the bath,we must bkfull to walk out, coz the bath tub too wet, dont have any bath map in it, my boy friend get hurt coz knock his head after shower.i think this hotel really need to improve the service,i will not recommend this hotel to other

I enjoyed the comfort and the location most.

The staff were helpful, but some inconsiderate.